Founded
2003
Built on trust. Driven by service.
Since 2003, Tech 2U has helped people and businesses stay productive with practical support, clear communication, and a genuine commitment to doing the right thing.
Friendly Experts
Transparent Pricing
Service Since 2003
First Sacramento Shop (2008)
20+
Years of trusted support
Customers Helped
50,000+
Team Members
100+
Service Regions
CA & NV
Our Story
How Tech 2U Started
From one emergency computer repair to a trusted regional technology support company, Tech 2U grew by staying focused on service, clarity, and doing the right thing.
Tech 2U History
First Sacramento Shop (2008)
John and Todd open the first Sacramento shop, marking a major growth milestone.
John and Todd, two ambitious entrepreneurs, met while attending California State University Sacramento. John majored in Business Marketing, Todd in Computer Science. They quickly became great friends, and have been ever since.
A few years after graduating, each had their own successful career in their respective fields. In the Spring of 2003, John called Todd in panic because his computer crashed and would not restart. John, a successful Realtor at the time, thought he had lost all his client data.
Todd came over to John's within a couple of hours and fixed the issue in a matter of minutes, saving the day.
The Idea
Crash, Tech 2U Mascot
Crash became a recognizable symbol of the friendly, approachable Tech 2U brand.
"I can't be the ONLY person with this problem...can I??"
Todd assured John that he was not alone and explained that he helps people with technology challenges every day in his career as an IT Manager.
They discovered that just like he did for John, Todd could provide technical support to help people at their home or business. At that moment the two decided to go into business together, and Tech 2U was born.
Tech 2U's beginnings were humble. John placed a simple ad in the newspaper, and Todd used his personal vehicle in his spare time to help people with their computers in their homes.
Growing Culture
Growing Team Culture
The company culture scaled with growth, while preserving customer-first service values.
It soon became clear that the demand for this kind of in-home service was huge, and Todd would commit to working for the business full time while John provided the marketing muscle.
We make ourselves available 7 days a week, 12 hours a day from 8 AM to 8 PM.
From day one, Todd and John had an unparalleled commitment to their customers and wanted to offer them the best service possible.
For starters, they introduced innovative, transparent, flat rate pricing while everyone else charged by the hour. Todd was technically proficient and could repair virtually any computer problem, but also possessed a talent for relating to customers in a language they could understand, not "tech talk."
Leadership
Leadership Team
Leadership continues to guide expansion while protecting the mission and service standards.
Technical proficiency, superior customer service, and providing the best value became the recipe for Tech 2U's success. With this winning formula, Tech 2U grew from just two fresh-out-of-college friends to over 100 employees across three major cities in California and Nevada.
Now Tech 2U not only offers superior in-home service from experienced, friendly technicians with a fleet of vehicles, but also has several convenient store locations. It also offers remote repair service and support, where a technician can repair a customer's computer without them having to bring it in, or a technician going to them.
Beyond its traditional service and repair business, Tech 2U has a Managed Services division that exclusively serves small and mid-sized businesses, offering ongoing monthly IT support, network design and builds, cyber-security consulting, and much more.
Tech 2U will strive to deliver superior technical services from a professional and friendly staff, while maintaining our principles of credibility, accountability, and customer service as we grow.
Our Standards
Our core values
These principles guide how we communicate, solve problems, and support every customer.
Credibility
We recommend what you need, explain it clearly, and never push what you do not.
Accountability
When something is not right, we own it and make it right quickly.
Customer Service
Friendly communication and reliable follow-through are part of every service visit.