Secure screen-sharing sessions with a real Tech 2U technician — get viruses removed, tune-ups, and software issues fixed without leaving your desk.
Every remote session
One-time sessions or ongoing membership — both include expert help from real, U.S.-based technicians.
One-time remote sessions for immediate troubleshooting and repairs.
Free Diagnostics
All sessions start with a free diagnosis and estimate.
Standard Session
Virus removal, tuneups, software repair, and deeper troubleshooting.
$249
Secure Sessions
U.S.-Based Technicians
Same-Day Help
Membership includes recurring remote help and ongoing protection.
Remote support membership includes
Included antivirus renewal
Annual protection kept up to date
Tuneups & maintenance
Prevent problems before they start
Discounts on all service types
Remote, in-shop, on-site & parts
Fast remote support access
Connect with a tech quickly
Local support team
No overseas call centers
How does remote support work?
Our Tech 2U remote support technician provides a unique code for each session. That code lets us connect to your screen and work with you directly. The code is only good once — you will need to call to get started.
Remote support is a decades-old technology that has been developed and implemented by major companies, schools, and organizations that operate many computers. This is a secure and trusted approach that has been extensively tested to ensure safety and reliability.
Safety depends on knowing who you are connecting to. Tech 2U has been in business for over a decade and we maintain the highest rating possible with the Better Business Bureau. We have helped tens of thousands of customers with issues just like yours, and we are ready to help you too.
Viruses are no match for our remote technicians. We can get connected and wipe these out in no time. Our techs also specialize in making sure you are safe and secure moving forward. They will teach you about any browsing habits that may contribute to reinfection and show you what to avoid in order to stay safe online. They will also recommend tools like effective anti-virus software and preventative tools to help keep you safe moving forward.
Spyware removal is a common problem. These malicious programs can watch everything you do and track your credit card numbers and personal information, reporting them to malicious third parties. Removing them can be tricky, but it's easily remedied for our techs. We can get your spyware removed quickly and efficiently.
Adware injects ads into your websites and plagues you with pop-ups. These ads and pop-ups may connect you to other viruses or just simply harass and irritate you. Adware removal is an important step towards complete security on your computer.
Pop-ups are usually a bad sign. They can mean anything from viruses to adware or deeper problems in your computer related to operating system corruption, dll problems, or runtime package errors. These problems continue to snowball until your computer is so bogged down that it will not respond to your commands. A tech can resolve all these problems and more with just a few simple fixes!
Malware removal is the bread and butter of a professional tech. Malware means bad software and can refer to viruses, adware, spyware, or any other harmful software which may be found on your computer. The best antivirus on the planet can only attempt to emulate the mind of a great tech who can get into your computer and remove these deep infections. Our skilled and knowledgeable technicians can clear your computer of whatever ails it.
Installing, removing, and updating programs can leave behind tiny glitches like missing DLLs or unnecessary services. These will accumulate over time and lead to a condition known as corruption. Your computer will try to load things that do not exist, or run things it does not need to. This leads to errors and a drastic decrease in performance. These problems are a simple matter for a skilled technician to resolve straight away.
Tune-ups and regular maintenance are a normal part of owning a computer. Over time, temporary files accumulate, cookies pile up, junk clogs up your drive and bugs infest your system. A simple routine tune-up clears away all these problems and more. Even if you are a computer expert, your computer will slow down over time due to normal wear and tear. A routine tune-up will get your computer back to the way it was running the day you got it; maybe even a little better.
Start with a quick call — we will walk you through the code, connect securely, and get to work.
